Compliance

We are committed to meeting both the letter and the intent of collection industry regulatory requirements. Remex’s Compliance Officer is responsible for ensuring that all employees are trained in State specific and Federal regulations governing the collection of debt. Our training programs are comprehensive and employee focused. All staff members are provided initial in depth training designed to acclimate them to our policies and methodology. Ongoing  training is a continuous process that addresses reinforcement of existing protocol and introduction of new information.

Training includes but is not limited to:

  • Fair Debt Collection Practices Act (FDCPA)

  • Fair Credit Reporting Act (FCRA)

  •  Consumer Credit Protection Act

  • Privacy Act of 1974

  • Telephone Consumer Protection Act (TCPA)

  • Health Insurance Portability and Accountability Act (HIPAA)

We protect our clients. Period.